Warranty Policy

We stand by the quality of our products and are committed to ensuring customer satisfaction. This warranty policy outlines the coverage and procedures for addressing product defects.

Last update: 8 March 2025

Warranty Coverage

Duration: Our products are covered under warranty for a period of 12 months from the date of purchase.
Scope: The warranty covers defects in materials and workmanship under normal use.
Exclusions: The warranty does not cover:
- Damage caused by improper use, accidents, or negligence.
- Modifications, unauthorized repairs, or alterations to the product.
- Normal wear and tear or cosmetic damage.
- Issues caused by external factors such as power surges, water exposure, or extreme temperatures.

Warranty Claim Process

To file a warranty claim, please contact our customer support at contact@brachistalog.com with your proof of purchase and a detailed description of the issue.
If your claim is approved, we will provide instructions on returning the defective product (if applicable).
Upon inspection, we will repair or replace the item at no cost to you. If a replacement is unavailable, we may issue a refund based on the purchase price.

Shipping & Processing

Customers may be responsible for shipping costs associated with returning the defective product unless otherwise specified.
Replacement products will be shipped within three business days after approval of the warranty claim.

Limitations & Liability

Our liability under this warranty is limited to the repair, replacement, or refund of the defective product. We are not responsible for incidental or consequential damages arising from the use of our products.