Refund Policy

We are committed to providing the best quality products to all our customers to meet your needs and bring happiness. However, if you wish to request a refund or change your mind after purchase, we accept refunds as stipulated below.

Last update: 8 March 2025

Eligibility for Refund

Timeframe: Refund requests must be made within 30 days from the date of purchase.
Condition: The product must be in its original condition, unused, and in its original packaging.
Proof of Purchase: A valid receipt or proof of purchase is required for all refund requests.

Non-Refundable Items

Certain items are not eligible for refunds, including but not limited to:
- Products that have been used or damaged after delivery.
- Items that are personalized or custom-made.
Digital or downloadable products we offer in smartphone applications.
Items purchased at a discounted or clearance price, only if specified as 'non-refundable' at the time of purchase.

Refund Process

To initiate a refund request, please contact our customer support at contact@brachistalog.com.
Once your refund request is approved, you will receive instructions on returning the product (if applicable).
Refunds will be processed to the original payment method according to the policies and processing times of the respective payment processor after receiving and inspecting the returned item.

Shipping Costs

Customers are responsible for return shipping costs unless the product is defective or incorrect.
Shipping fees are non-refundable unless the return is due to an error on our part.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 15 days of receiving the product. We will arrange for a replacement or a full refund, including return shipping costs.

This policy is subject to change without prior notice. Please review it periodically for any updates.